Billing & payments

Spexx bills per branch. This page explains what you are charged for, how invoices are issued, the ways you can pay, and where to find everything afterward. If something here does not match what you see in your dashboard, contact us before paying.

How subscriptions work

A subscription is tied to a single branch, not to your whole business. If you run three branches, you have three subscriptions, each with its own plan, invoices, and renewal date. This keeps charges clear when you open or close a location.

When you add a branch or start a plan, the subscription is created in a pending state. The branch stays pending until the first invoice is paid. Once payment is recorded, the branch becomes active and your team can use it. Renewals follow the same cycle: an invoice is issued, and access continues while it is paid on time.

Invoices

Every charge produces an invoice. Invoices are GST-correct, with your business name, GSTIN where provided, the place of supply, and the tax split shown line by line. Each invoice carries a sequential number in the form SPX-###### so it is easy to reference in your accounts.

Invoices are emailed to the billing contact on the account as soon as they are issued, and again when they are marked paid. Keep the billing email up to date so these do not get missed.

Paying online

You can pay any open invoice online through Razorpay, using a card or UPI. Open the invoice from your dashboard and choose to pay. When the payment succeeds, the invoice is marked paid automatically and a pending branch turns active without any further steps.

Paying at the office

If you prefer to pay in person, you can. We accept cash or an in-office Razorpay charge taken by our team. Either way, the payment is recorded by Spexx against your invoice, so your dashboard always reflects what you actually paid.

Discounts & coupons

If you have a coupon, apply it before paying and the discount appears on the invoice as its own line, with tax calculated on the reduced amount. Some discounts are set at the account level by Spexx and apply automatically — you will see them itemized on the invoice rather than as a separate step.

Trials

Trials are granted by a Spexx admin rather than started from a coupon. During a trial the branch is active with no invoice due. When the trial ends, the normal subscription cycle begins: an invoice is issued, and the branch stays active as long as it is paid.

Where to see your invoices

Every invoice and payment lives in your dashboard, under billing. You can open any invoice, see its status and balance, download a copy, and pay it online from there. The emailed copies are convenient, but the dashboard is the source of truth.

Refunds

If you are owed a refund, it is returned to the original payment method where possible. The full rules, timelines, and what qualifies are set out in our refund policy.