Service Delivery Policy

Last updated: [Effective date]

This Service Delivery Policy explains how [Spexx Technologies legal name] ("Spexx", "we", "us") provides its products and services to customers. Because our services are cloud software delivered over the internet, this policy stands in place of a conventional shipping policy. It should be read together with our Terms of Service and Privacy Policy.

1. Nature of the service

Spexx provides software-as-a-service (SaaS). Our products are hosted applications accessed through a web browser or an authorised client over the internet. There is no downloadable boxed product and no tangible goods. All services are delivered electronically. A subscription grants a right to access and use the service for the chosen plan and term; it is not a sale of software or of any physical item.

2. Activation and access

Access to a paid plan is provisioned immediately upon successful confirmation of payment by our payment processor. Once payment is confirmed, the relevant features are enabled on your account and you can begin using the service without any waiting period. You may also be granted access through an administrator-approved trial, in which case the service is activated for the duration and scope of that trial.

• Activation is tied to the account and branch for which payment was received. Billing is applied per branch, and access is enabled for that branch.
• If payment is initiated but not yet confirmed, access remains pending until the processor reports a successful transaction. Confirmation is usually near-instant.
• Login credentials and account details are made available to the registered email address used at sign-up. Keep this address accurate so you receive activation and account notices.

3. No physical shipment

Nothing is shipped, couriered, or physically delivered. There are no shipping charges, tracking numbers, delivery dates, or freight of any kind. Any reference to "delivery" in our checkout, invoices, or payment records means electronic provisioning of access to the cloud service, as described in this policy.

4. Service availability

We aim to keep the service available on a continuous basis, subject to planned maintenance and circumstances beyond our reasonable control. Uptime commitments, maintenance windows, and any applicable service credits for eligible plans are set out in our Service Level Agreement. Where a plan does not carry a formal SLA, we provide the service on a commercially reasonable best-effort basis.

5. Onboarding and support

After activation, you can configure your account and begin onboarding straight away. Setup guidance and reference material are available in our getting-started documentation. If you need help during setup or use, contact us through the channels listed on our contact page. Support is provided electronically; response times depend on your plan and, where applicable, the SLA referenced above.

6. Geographic availability

The service is offered to customers in India. Pricing is displayed in Indian Rupees and taxes are applied in accordance with applicable Indian law, including the Goods and Services Tax. We process personal data in line with the Digital Personal Data Protection Act, 2023 (DPDP) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as more fully described in our Privacy Policy. Access from outside India is not actively offered and may be restricted at our discretion.

7. Billing, refunds, and cancellation

Charges, renewals, and the circumstances in which amounts may be refunded are governed by our Refund Policy. Because the service is delivered immediately upon payment, refund eligibility is assessed against that policy rather than against any notion of shipment or return.

8. Contact

For any question about service delivery, activation, or access, please reach our Grievance Officer:

• [Grievance Officer name], Grievance Officer
• Email: grievance@spexx.in
• [Spexx Technologies legal name]
• [Registered office address]
• CIN: [CIN]
• GSTIN: [GSTIN]

We will acknowledge and respond to queries within the timelines required under the IT Rules 2021 and the DPDP Act 2023, as applicable.